Privacy Policy - TeamMedWings

TeamMedWings is a medical equipment service management platform operated for S R BIOMEDICALS, Hubballi, Karnataka, India. This platform includes Customer, Staff, and Vendor mobile applications used for managing biomedical equipment, complaints, task assignments, service updates, attendance, and maintenance records.

This Privacy Policy explains how information is collected, used, stored, and protected when users access or use the TeamMedWings mobile applications.

1. Information We Collect

1.1 Personal Information

Depending on the app and user role, we may collect:

• Name
• Phone number
• Email address (if provided)
• Profile-related information entered in the application

1.2 Service and Operational Information

We may collect and process the following information to provide app functionality:

• Customer complaints and issue descriptions
• Instrument details and service records
• AMC/CMC maintenance details
• Task assignments, task status, and completion updates
• Attendance check-in and check-out records for staff
• Leave requests and leave approval information
• Service history and purchase-related records

1.3 Photos and Uploaded Media

Staff, vendors, or users may upload images related to complaints, service work, instruments, or verification processes. These images are used only for service management and operational records.

1.4 Technical and Device Information

We may collect limited technical information such as:

• Device model
• Operating system version
• Application usage logs
• Basic diagnostic information for performance and troubleshooting

2. How We Use the Information

We use collected information for the following purposes:

• To create and manage user accounts
• To provide login access and app functionality
• To manage complaints, maintenance schedules, and service requests
• To assign tasks to staff and track service progress
• To maintain attendance and leave records
• To verify service activities and instrument-related operations
• To improve application performance, stability, and security
• To communicate important service-related updates to users

3. Role-Based Data Access

Access to data is restricted based on system roles:

• Admin can view and manage all vendors, customers, staff, complaints, tasks, and instruments.
• Vendor can manage only their own customers, staff, instruments, complaints, and service-related data.
• Customer can access only their own instruments, complaints, AMC/CMC details, and service history.
• Staff can access only tasks assigned to them and their own attendance, leave, and task history.

4. Data Sharing

We do not sell, rent, or trade users’ personal information to third parties. Information may only be shared in the following limited situations:

• When required for app functionality and internal service operations
• When required to comply with legal obligations, law enforcement requests, or regulatory requirements
• When necessary to protect the rights, safety, and security of our users, systems, or business

5. Third-Party Services

The TeamMedWings applications may use trusted third-party services provided by platform operators or service providers for app delivery and functionality. These may include:

• Google Play services
• App hosting or server infrastructure used to support application features

Such services may process limited technical data required for performance, distribution, security, and compatibility.

6. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal and operational data from unauthorized access, misuse, alteration, disclosure, or destruction. However, no method of electronic storage or internet transmission is completely secure, and therefore absolute security cannot be guaranteed.

7. Data Retention

We retain information only for as long as necessary to provide services, maintain operational records, resolve disputes, enforce agreements, and comply with legal or business requirements. When data is no longer required, we will take reasonable steps to delete or securely manage it.

8. User Rights and Choices

Users may request correction or update of their account information by contacting us. In certain cases, users may also request deletion of their account or related data, subject to operational, contractual, and legal obligations.

9. Children's Privacy

TeamMedWings is intended for business and service management purposes and is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Users are encouraged to review this page periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact:

S R BIOMEDICALS
Hubli, Karnataka, India
Website: https://srbiomedicals.in/
Email: support@srbiomedicals.in